CUSTOMER SERVICE POLICY

Wilderness Sports is committed to providing exceptional customer service and quality products.
We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

SHIPPING POLICY

We deliver products Australia wide using Startrack, Toll & Australia Post.
Orders are dispatched within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia.

RETURNS POLICY
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't perform as advertised.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original condition with all original packaging/ticketing/labels. Garments must not have been worn (other than tried on for size).

Perishable goods cannot be returned.
We also do not accept products that are hazardous materials or flammable liquids or gases. Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Items with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, you can choose between a refund or store credit.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the "Contact Us" form on our website.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Exchanges for the same item in a different size will not incur any additional charges and will be processed subject to stock availability. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.

If you need to exchange an item, send us a message via our contact us page and send your item to:
Wilderness Sports
Shop 1B Nuggets Crossing,
19 Snowy River Avenue,
Jindabyne, NSW, 2627, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.