In line with NSW Health directives we have implemented policies in store to protect both our staff and customers.

It is a condition of entry to the store that all customers wear a mask and use hand sanitiser provided at the door. As of the 11th October 2021, it will be a condition of entry that all customers must present their proof of vaccination to a Wilderness Sports staff member. Unfortunately if you are not fully vaccinated we cannot allow you to enter the store, but you can still hire and purchase via 'click & collect'. We understand this is frustrating but it is out of our control and we ask that you work with us to get through this and make the next few months as painless as possible for both staff and customers.

We are disinfecting surfaces regularly throughout the day and each night at COB. EFTPOS machines and counters are sanitised between customers. We are encouraging customers to use "tap & go" payment facilities, however we are still accepting cash payments.

We ask that all customers book hires in advance where possible to reduce time spent in store at pick up. Pre-payment facilities are available also.

Unfortunately we can longer allow the return of headwear and gloves that have been tried on. We encourage customers to only touch items they wish to purchase to minimise return of products and thus handling by our staff.
Please choose carefully as we do not accept returns simply because you have changed your mind. If there is a fault with the product, it will of course be covered under warranty and our usual returns policy applies.

We ask that if you are feeling unwell or have been in contact with someone who is unwell that you please stay home. If you are displaying signs & symptoms of COVID-19 that you self-isolate and get tested ASAP.

Customers are encouraged to maintain 1.5m distance from other customers and staff.